A Day in the Life of an HR Compliance Consultant at Kaiser Permanente
As an HR Compliance Consultant III at Kaiser Permanente, days can be unpredictable, ranging from "standby" mode when regulatory agencies conduct on-site visits, to focusing on electronic documentation and ensuring client support. Otherwise, days are filled with meetings, collaborating with regional partners and senior leadership to drive current programs, and sometimes "put[ting] out some fires" that require immediate attention, highlighting the dynamic and ever-changing nature of the role.
HR Compliance, Regulatory Affairs, Risk Management, Communication, Work-Life Balance
Advizer Information
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Cheryl Zapanta
HR Compliance Consultant III
Kaiser Permanente
Community College
N/A
Medical, Sciences & Related
Healthcare, Medical & Wellness
Consulting
None Applicable
Video Highlights
1. Responding to regulatory agency visits: Monitoring alerts, coordinating with facility operations, and determining the reason for the visit (complaint, file review, etc.) are crucial aspects of the role.
2. Attending and leading meetings: A significant portion of the day involves meetings with regional partners and senior leadership to drive and work on current programs or processes.
3. Managing documentation and client assistance: When not in meetings or dealing with urgent issues ('fires'), the consultant focuses on electronic documentation and ensuring clients receive necessary support.
Transcript
So, what does a day in the life of an HR compliance consultant look like?
I work remotely, so it's one of those days where I need to log on. Sometimes you get alerts stating that a regulatory agency is on-site and requesting you report.
Our facility operations consultants will then report to the local facility. Everything is done virtually, and we'll inquire why they are on-site. Is it for a complaint? Are they looking for something in particular, like a file to review? If so, do you have a time?
If we get one of those alerts, we are on standby all day, waiting to hear back and for surveyors to make rounds throughout the floors. On a normal day, I would start by checking emails.
I'm also in a lot of meetings, some I lead and others I observe. These are like standing meetings. I get a lot of exposure with our regional partners and some senior leadership. We're trying to drive and work with current programs or processes that are priorities today.
I can be on back-to-back meetings, which is difficult when trying to manage work-life balance. I might have four different meetings from 11 to 3.
If I don't have any meetings or surveys, I'm current with my electronic documentation. I ensure clients are okay and don't need assistance. Sometimes, I also put out fires that come through. If fires arise, it's a matter of dropping everything and dealing with that.
It's hard to say every day is the same. There's downtime on some days, but others are just a lot. However, it's still manageable.