Main Responsibilities of a Client Services Manager at AlphaSights
As a Client Services Manager at AlphaSights, Caroline's responsibilities involve managing a team of four associates, focusing on "their development, both like how they're working at AlphaSights, but also how they're developing professionally". In addition, the role includes overseeing a multimillion book of business by managing client relationships, communicating with clients daily, and running projects to address client needs across a range of topics.
Team Management, Client Relationship Management, Business Development, Communication, Project Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
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Traits
Caroline Keller Dobrich
Client Services Manager
AlphaSights
Wake Forest University
Lipscomb University, M.Ed. Special Education
English, Writing & Education
Consulting & Related Professional Services
Sales and Client Management
Honors Student, Greek Life Member
Video Highlights
1. Managing and developing a team of Client Service Associates, focusing on their professional growth within AlphaSights and beyond.
2. Overseeing a multimillion-dollar book of business and nurturing strong client relationships.
3. Communicating daily with clients across various channels (phone, email, in-person) to identify their needs and manage projects effectively across a wide range of topics.
Transcript
What are the main responsibilities within your role?
As a manager, I wear a bunch of different hats. First of all, I manage a team of four client service associates. I work with them every day on the desk on their development, both how they're working at AlphaSights and how they're developing professionally.
Outside of that, I also oversee a multi-million book of business. I own a lot of client relationships for that, which is really awesome. Day in and day out, I'm communicating with clients on the phone, over email, in person, and running projects for them as well.
I'm identifying what they need and how best to address that. I do that over a huge range of topics. So it's hard to say, but every day is a little bit different. That's typically what I'm covering.