Significant Career Lesson From a Lead Consultant at Scoot Education
Carmina, a Lead Consultant at Scoot Education, learned that "to not make ego the center" is crucial, especially in client and customer management. Recognizing the people-centric nature of the business and prioritizing client relationships over personal ego, particularly when mistakes occur, has proven significant in the career professional's current role, a lesson that they "did not think about when [they were] in [their] early twenties and teaching."
Client Management, Customer Service, Communication Skills, Emotional Intelligence, Professionalism
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Carmina Portea Amador
Lead Consultant
Scoot Education
Chapman University
Loyola Marymount University, M.A. Urban Education - Policy & Administration
Anthropology, Sociology
Education, Recruitment, HR & Related Professional Services
Sales and Client Management
Scholarship Recipient, Took Out Loans
Video Highlights
1. Importance of owning up to mistakes, especially in client/customer management.
2. Prioritizing the client's needs and maintaining relationships over ego.
3. Recognizing the people-centric nature of the service industry.
Transcript
What is one lesson that you have learned that has proven significant in your career?
In my current position, I've learned not to make ego the center. This means owning up to mistakes, especially in client and customer management. We are the service providers, and our clients rely on us to fulfill their needs.
Sometimes, if I've made a mistake or there's been tension, I have to remember to put the client first, not my ego. This is a people business, and we don't want to terminate relationships. I certainly didn't think about this when I was in my early twenties and teaching.