What Type Of Person Thrives In Health Tech, According To A Customer Success Manager At Health Tech Social Services
Success in the health tech industry, particularly in customer success, requires innovative thinkers who can prioritize customer needs and overcome obstacles. Avery describes thriving professionals as possessing "a lot of pushiness, a lot of drive" to find "innovative solutions" for customers, navigating "red tape" to ensure product satisfaction and goal achievement.
Innovative, Problem-Solving, Customer-focused, Resilience, Drive
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Avery Tinsley
Customer Success Manager
Health Tech Social Services Platform
University of California, Los Angeles 2020
Johns Hopkins MSEd
Biology & Related Sciences
Technology
Sales and Client Management
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Innovation is key: Success in health tech requires thinking outside the box and finding creative solutions.
2. Customer focus is paramount: Prioritizing customer needs and driving their success is crucial.
3. Persistence and drive are essential: Navigating red tape and overcoming obstacles are part of the job.
Transcript
How would you describe people who typically thrive in this industry?
I think success in the health tech space requires innovative individuals. These people can think outside the box and prioritize their customers in customer success roles.
It also takes a lot of drive because of the red tape present. You have to figure out how to break down those barriers for your customers. This allows you to develop innovative solutions that meet their needs and make them feel successful and happy with the products and software they use.