Main Responsibilities Of An Inside Sales Manager At Integrated DNA Technologies
As an Inside Sales Manager at Integrated DNA Technologies, Austin's primary responsibilities include ensuring the team is equipped for success and contributing to strategic planning by identifying key areas of focus based on market trends and company direction, deciding "if we can go after 10 different avenues, what are the two or three that we're really gonna prioritize". Austin also manages customer escalations, enhances internal processes for a better customer experience, and oversees the lead process, both inbound and outbound.
Sales Strategy, Team Management, Customer Relations, Process Improvement, Lead Generation
Advizer Information
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Austin Jacobs
Inside Sales Manager, North America
Integrated DNA Technologies
University of San Diego
Finance, Marketing
Biotechnology & Pharmaceutical
Sales and Client Management
Honors Student, Scholarship Recipient
Video Highlights
1. Setting sales strategy and prioritizing focus areas based on company goals and market trends.
2. Handling customer escalations and resolving issues to ensure a positive customer experience.
3. Enhancing internal processes and fostering cross-functional collaboration to improve customer experience and streamline workflows.
Transcript
What are your main responsibilities within your role?
Currently, my main responsibilities involve ensuring my team has everything they need. I have nine, or rather 10, people reporting to me.
Some of my duties include helping to set the strategy for the year. This involves considering the company's direction, market trends, and strategic initiatives. We determine which of the many potential avenues to prioritize and focus on.
I'm in charge of setting these priorities for the sales organization. Then, I work with my team to apply those priorities to their individual territories. I also handle any escalations that arise.
If a customer is upset, similar to speaking with a manager at a store, I'm the manager who gets involved. This means I speak with many customers and navigate internally to ensure we're serving them in the best way possible.
Additionally, I focus on enhancing internal processes. I collaborate cross-functionally with different departments to improve how they work with sales. Ultimately, we aim to create the best customer experience.
Finally, I oversee our lead process. This includes managing inbound leads coming into IDT and our outbound prospecting efforts to reach new customers. That also falls under my responsibilities.