Biggest Challenges Faced By A Department Secretary At Kaiser Permanente
Ariel's biggest challenge as a Department Secretary at Kaiser Permanente is juggling competing priorities: "juggling too haves at the same time," specifically balancing insurance referral processing—a task demanding accuracy to avoid billing issues—"that can be very challenging sometimes"—with other departmental secretary duties and urgent supervisor requests. This highlights the high-stakes nature of their role and the need for efficient multitasking skills.
Overcoming Challenges, Stress Management, Workplace Challenges, Problem-Solving, Multitasking
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Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Ariel Ayala
Department Secretary
Kaiser Permanente
N/A
N/A
General Studies / Not Applicable
Healthcare, Medical & Wellness
Operations and Project Management
None Applicable
Video Highlights
1. Balancing multiple tasks simultaneously, such as processing insurance referrals and handling department secretary duties, is a significant challenge. Errors in processing referrals can lead to billing issues and financial repercussions for Kaiser Permanente.
2. Supervisors' urgent requests can create additional pressure and workload, often requiring more time and effort than initially anticipated.
3. Maintaining accuracy in referral processing is crucial to avoid errors that could impact scheduling, billing, and overall patient care.
Transcript
What is your biggest challenge in your current role?
My biggest challenge, if I had to choose, is juggling two halves at the same time. This happens when I'm pulled to process referrals for insurance companies but also need to do my department secretary duties.
Processing referrals requires extreme accuracy. Once processed, they go to our schedulers to book patient appointments. After the patient's visits with clinicians, the information returns to our back office for billing.
If we make a mistake, we might not be able to bill, and Kaiser would have to cover the costs. It's challenging to maintain this meticulous processing while also being pulled to assist supervisors with urgent tasks.
Supervisors sometimes need things immediately, and their requests can be more complex than initially expected, as they require time to complete. All of this is on top of ensuring my own processing is accurate and correctly flows from my desk to the schedulers and then to the back office for billing.
So, I would say that's the most challenging part of my job. Everything else is pretty much easy.
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