A Day In The Life Of A Membership Experience Manager At University Of Michigan
A Membership Experience Manager's day is "a moving target," encompassing email, meetings (including those with C-suite executives and external partners like USC), presentations, and project work such as video development and data analysis using tools like Google Analytics. The role also involves managing tasks in a workflow system, handling invoices, and dedicating Fridays to solely wrap up the week's work.
Project Management, Data Analysis, Communication, Leadership, Meeting Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Annalee Shelton
Membership Experience Manager
University of Michigan
California State University Northridge, 2006
Pepperdine University, MA Social Entrepreneurship and Change
English
Education
Sales and Client Management
Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. A Membership Experience Manager's day involves a mix of communication, project management, and data analysis, including email correspondence, meetings, presentations, and follow-up tasks.
2. The role includes collaborations with various stakeholders, from functional leadership and C-suite executives to data users from different institutions, showcasing the broad scope of the position.
3. There's also a significant focus on data analysis using tools like Google Analytics and SEO, and project management through workflow systems like ClickUp, indicating the need for both analytical and organizational skills. The mention of a dedicated 'no meetings' Friday highlights the importance of work-life balance and efficient time management.
Transcript
What does a day in the life of a membership experience manager look like?
A day in the life for me typically starts with email. Then I go into meetings and presentations. The end of the day is focused on follow-up from meetings and project-based work.
Let me think through today as an example. When I started, my first project was working on a YouTube series, doing some video development. My next meeting was with a group of functional leadership, like C-suite executives and the people who support them.
We had a conversation about upcoming diversity, equity, and inclusion projects. After that, I had a meeting with some new data users from Albany. We looked at data from New York and the different kinds of data they might be able to use.
I also talked to USC. I had a great conversation with our friends, the Trojans, about different data resources available to them. We also did some work on talking points for an upcoming data training series, kind of prepping our marketing.
Depending on the day, I might spend the second part of the day after meetings and presentations on other tasks. For example, today I did a lot of work on Google Analytics and search engine optimization.
I will often work on our workflow system, which is a task manager called ClickUp. That's where I manage our tasks and all of my membership-related invoices. That's the business work.
Fridays, we typically close off to do only work. No meetings, no new projects. It's just to close out the work for the week.