A Day In The Life Of An Account Manager At ELREPCO
Aman's day-to-day responsibilities as an Account Manager at ELREPCO are highly varied, managing accounts ranging from a "$30 million account" like LinkedIn to smaller startups, requiring constant status checks and communication; a typical day involves numerous phone calls coordinating with various stakeholders—legal, technical support, suppliers—to navigate different deal stages, aiming for a balance of phone calls, virtual meetings, and in-person relationship building with key decision-makers.
Communication, Problem-Solving, Project Management, Negotiation, Relationship Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Aman Sheth
Account Manager
ELREPCO
Purdue University Class of 2019
Currently pursuing MBA at UCLA Anderson
Engineering - Mechanical
Electronics & Semiconductors
Sales and Client Management
Immigrant
Video Highlights
1. Account management involves juggling multiple accounts simultaneously, each at a different stage of the deal process, requiring diverse actions like securing NDAs, coordinating sample delivery, and tracking order fulfillment timelines.
2. Effective account management necessitates consistent communication and collaboration with various stakeholders, including clients, internal teams (legal, technical support), and suppliers.
3. A significant portion of an Account Manager's day involves phone calls and brief meetings for efficient progress tracking, although flexibility is maintained for networking and relationship building through in-person interactions with key decision-makers.
Transcript
What would a typical day in the life look like?
Sure, so every day is different. It depends on what your accounts look like, as big accounts have different needs than small accounts. I had a mix of all types. My biggest account is LinkedIn, which is over a $30 million account. But I also had a counselor buying a few hundred thousand dollars worth of things, startups and things like that.
So the needs are different across the board, but one thing's for sure: you're constantly checking in on the status of things. I'd probably start my day by writing a list of all the people I need to call and talk to, to figure out what's going on.
Each of my accounts is at a different stage in the deal execution process, and they all need different things. So maybe with one account, I'm in the process of getting an NDA in place before a roadmap meeting. I'll call the legal person to ask about the status, how long it's going to take, and what else they need to get the NDA in place.
Maybe with another account, the NDA is already done, we've had a meeting, and we're trying to get samples over. Then I'm speaking with customer technical support people, making sure we have samples on the way and that they have the right firmware.
Maybe with another deal, all of that's done and the testing is done, and the customer has already placed the order. Now I'm working with another supplier and their business operations people to understand when we're going to get the parts, and if we're going to meet the customer's required lead time.
So, to answer your question, every day looks different. As an account manager, your role is to keep track of what's going on with many different accounts. Honestly, a lot of it is talking to people on the phone. I don't like meetings very much, so I try to just have five-minute phone calls instead of 30-minute meetings stacked back to back.
Some days are filled with meetings, and other days can be completely open with no meetings. You might be having phone calls with a bunch of people. My day is fairly flexible. I try to have dinner or drinks with three or four important decision-makers, either customers or people at my supplier, every week. So I'm trying to get a balance of face-to-face informal meetings, Zoom calls, and phone calls.