Most Important Skills For A Global ISV Operations Supervisor At ServiceNow
A Global ISV Operations Supervisor at ServiceNow requires strong interpersonal skills to navigate daily interactions with numerous teams, and adaptability to handle fluctuating sales volumes—"it could be a hundred and it could be zero." Success also hinges on creative problem-solving, proactive organization, and developing executive presence to confidently interact with various levels of leadership, both internally and externally, furthering career advancement.
Communication, Problem-Solving, Adaptability, Organization, Leadership
Advizer Information
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Allison Kulp
Global ISV Operations Supervisor
ServiceNow, Inc.
Loyola University Maryland , 2009
University of California Los Angeles -Executive MBA anticipated 2024
Business Management & Admin
Technology
Operations and Project Management
Took Out Loans
Video Highlights
1. Interpersonal skills are crucial for collaborating with various teams.
2. Adaptability and creative problem-solving are essential for handling fluctuating workloads and finding solutions to operational challenges.
3. Strong organizational skills, including detailed note-taking and record-keeping, are vital for managing projects and supporting team members' growth and recognition.
Transcript
What skills are most important for a job like yours?
For sales operations roles, interpersonal skills are crucial. You'll be working with many different teams, and that can change daily.
You also need to be adaptable. Sales operations isn't predictable; deal volume can fluctuate significantly from day to day, even month to month. You have to be able to manage that variability.
If you can't handle the volume, you need to find ways to make it more manageable. This might involve working on sales programs to create more linearity in your workflow or implementing sales spiffs. Spiffs are internal promotions, like offering a bonus if you hit a certain sales target by a specific date.
These methods help manage volume. Sometimes it requires creative thinking, or what some call an "entrepreneurial mindset." This kind of thinking applies to operations too, especially when your current CRM system can't handle the volume or when policy changes require adaptation.
You might even know the system better than your leadership or other teams because you use it daily. You'll need to think of solutions because there often isn't a pre-defined fix. You have to consider how to adapt and brainstorm ideas.
Then, you propose these ideas to your manager or leadership, explaining why your proposed solution is best. For major projects like this, especially in large corporations, implementation can take time. Other teams have similar requests, and development teams need to prioritize.
Getting ahead of these needs is beneficial because the fix might require significant time. Being organized is also key. Prepare an agenda for meetings, take notes, and then summarize and share them with your collaborators afterwards.
If you manage a team, keep a folder of notes from one-on-ones. This is helpful for revisiting past discussions and for performance reviews or promotions. Documenting their successes provides valuable information.
These are excellent personal and leadership skills. In operations, you have a lot of exposure, working with legal, finance, and sometimes VPs, executives, or even the CFO. You need to be able to work with people at all levels, both internally and externally with partners.
Having the confidence to admit you don't know an answer, but will find out and get back to them, perhaps after consulting someone else, is important. Adapting to who you're speaking with, and projecting an executive presence, will help your career.
This presence is recognized when you seek to move to a different team or advance within a company. People will see you as someone who can hold a conversation and manage meetings effectively. This can lead to opportunities in new roles.
It's also beneficial when looking for opportunities outside your current company, especially in tech. Networking and maintaining a portfolio of contacts can greatly assist you long-term.