Main Responsibilities of a Director of Business Operations at Select Star
Alec, the Director of Business Operations at Select Star, joined a small company (12 people) and has since seen significant growth (to 26 people), taking on a broad range of responsibilities including leading customer success, "leading sales in sort of an interim capacity," and overseeing all operational aspects to ensure the business runs smoothly. This demonstrates the evolution of Alec's role alongside the company's expansion.
Customer Success, Sales, Business Operations, Leadership, Team Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Alec Bialosky
Director of Business Operatins
Select Star
Tufts 2011
UCLA Anderson (MBA)
Engineering - Civil
Technology
Operations and Project Management
Video Highlights
1. Leads customer success organization, focusing on customer satisfaction and product optimization
2. Leads sales efforts in an interim capacity
3. Manages overall business operations to ensure smooth internal functioning
Transcript
What are your main responsibilities within your current role?
I joined as the first business hire. We were a 12-person company when I joined, and we're about 26 now.
My title is Business Operations, but I'm really involved in anything not product or engineering related. My primary responsibilities include leading our Customer Success organization, working with our existing customers to ensure they're happy and getting the most out of our product.
I'm also leading sales in an interim capacity while we search for the right person. Additionally, I'm responsible for everything on the operations side, making sure the business runs smoothly internally.
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